Complaints

We take all complaints seriously and aim to resolve them promptly and fairly.

Our Complaints Process

  1. Submit your complaint using the form below. You will receive an acknowledgement within 2 business days.
  2. Investigation: We will investigate your complaint and aim to provide a resolution within 20 business days.
  3. Response: You will receive a written response detailing our findings and any actions taken.
  4. Escalation: If your complaint is not resolved to your satisfaction, you may refer it to an external dispute resolution scheme (details below).

External Dispute Resolution

If your complaint is not resolved to your satisfaction within 40 business days, or if you are unhappy with our response, you may refer your complaint to an approved external dispute resolution scheme.

External Dispute Resolution Scheme: To be confirmed. We are in the process of securing membership with an approved dispute resolution scheme as part of our FMA licensing process. This section will be updated with the relevant details once confirmed.

Contact Us

You can also contact us directly at support@satisomnibus.com if you have any questions about the complaints process.

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